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Who is an IT Network Support Technician?

In very simple words, IT Network Support Technician is the one who troubleshoots, monitors, maintains the Internet and Intranet connectivity also s/he can monitor and maintain the uptime of various types of Networking Devices such as Routers, Switches, and Hubs.

What does an IT Network Support Technician do?

Using Basic Troubleshooting skills, s/he can identify diagnose and resolve the Basic IT network related problems. S/He can do the primary level of fault finding and take necessary actions for IT network related issues. S/He can also perform tasks like assigning IP addresses, monitoring network uptime, crimping of LAN cables, configuring and maintaining Wi-Fi network.

Why take admission?

An IT Network support technician can cater to companies/enterprises having an IT infrastructure including Routers and Switches and Internet connectivity or the companies who are providing Networking devices sales and support.

Monetary compensation

S/He can do a job or can work as a Basic IT Network Support Technician for Internet Service Providers. A fresher can draw up to Rs.100, 000/- p.a.

Hierarchy

In any typical industry enterprise having even a basic IT Infrastructure including Internet connectivity, Wi-Fi Campus, s/he would work with a team of such more hardware and network support technicians who would guide them. S/he can further pursue to become a Network Engineer or a Network administrator as per his/her liking and abilities.

Tools

Typically an IT Network support technician would make use of tools like IT Helpdesk, Network Monitoring Tools, and LAN Testers for providing network support. Knowledge of few other tools like Basic Network Troubleshooting commands, Open Source Network Monitoring Tools, and few similar open source tools can be beneficial for a IT Network Support Technician.

Syllabus

Skills
Basics of Networking, Network Cabling, Basics of IP addressing, Configuring DHCP for Small Network, Troubleshooting of Networks, Configuring Wi-Fi Network
Tools
IT helpdesk, Network monitoring tools, LAN testers, Command line tools, Open source subnet calculators, Network packet analyzers

Detailed Syllabus:

  • Basics of Networking
  • OSI Model
  • TCP/IP Model
  • Reference Link 1
  • OSI/TCP Model
  • Network Protocols
  • Network Topology and Network Devices
  • Reference Link
  • Network Cabling
  • Internet Connectivity Types
  • Basics of IP addressing
  • Classes of IP addresses
  • Difference Between Static and Dynamic IPs
  • Subnetting
  • Configuring DHCP for Small Network
  • Network Ports
  • Overview of DNS
  • WINS vs DNS
  • MAC Address Formats
  • Troubleshooting of Networks
  • Network Troubleshooting Tools
  • Configuring Wi-Fi Network
  • Wireless Standards
  • Duration

    120 Hours to be covered in either 2 months (8 weeks) or 3 months (12 weeks).
    Options Type Weeks Days/Week Hours/Day Total Hours
    Option 1 2 Month Part Time 8 5 3 120
    Option 2 2 Month Part Time 8 6 2.5 120
    Option 3 3 Month Part Time 12 5 2 120