IT Hardware Support

KLiC Certificate Course in

IT Hardware Support

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Who is an IT Hardware Support Technician?

In very simple words Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors etc.

What does an IT Hardware Support Technician do?

Using Basic Troubleshooting skills s/he can identify diagnose and resolve the Basic IT hardware related problems. S/He can do the primary level of fault finding and repair for IT hardware. S/He can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few such more services an IT hardware support technician can offer.

Why take admission?

A hardware support technician can cater to companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing hardware sales and support.

Monetary compensation

S/He can do a job or can work as an IT Hardware Support Consultant. A fresher can draw up to Rs. 100,000/- p.a.


In any typical industry enterprise having even a basic IT Infrastructure including desktops and laptops, s/he would work with a team of such more hardware and network support technicians who would guide them. S/He can further pursue to become a System Engineer or a System administrator as per his/her liking and abilities.


Typically an IT Hardware Support Technician would make use of tools like IT Helpdesk, hardware monitors, and multi-meters for providing hardware support. Knowledge of few other tools like memtest86, CPUID (open source system hardware monitoring tool), and few similar open source tools can be beneficial for an IT Hardware Support Technician.


Skills: Identifying PC Components, Identifying System Unit Components, Identifying Storage Devices, Assembling a PC, Installing and Configuring a Printer, Troubleshooting and Maintaining Printers, Troubleshooting PC Hardware, Managing safety Hazards, Communication, and Professionalism

Tools: PC Hardware, Hardware Monitoring Tools, Multimeters

Detailed Syllabus

— Laptop Hardware- Speakers, Motherboards & CPU

— Laptop Hardware-Memory & Optical Drives

— Laptop RAM and SSDs

— Laptop Components- Express Cards 

— Laptop Components- Expansion Cards 

— Tablets vs Laptops

— Identifying System Unit Components

— Motherboard Overview

— Motherboards -Input-output Ports

— Motherboards Expansion Slots

— Motherboard buses

— Motherboards-CPU Sockets

— Understanding CPU Characteristics -Part 1

— Understanding CPU Characteristics -Part 2

— CPU Cooling Techniques

—Motherboards-Jumpers and Power Connectors

— Motherboards -Fans

— Multimedia Devices

— Display Cables and Connectors

— Identifying Storage Devices

— SATA Drives

— PATA Drives

— SCSI Drives

— RAID  Drives -Part 1

— Understanding Laser Printers -Part 1

— Understanding Laser Printers -Part2

— Laser Printer Maintenance-Calibration & Cleaning

— Laser Printer -Toner Replacement & Maintenance Kits

— Understanding Inkjet Printers

— Inkjet Printer Cleaning and Maintenance

— Understanding Thermal Printers

— Understanding Impact Printers

— Setting up and Installing a Printer

— Installing Various Types of Hardware Components

— Assembling a PC

— Working with BIOS

— Configuring BIOS settings

— Troubleshooting Hard Drives

— Troubleshooting Printers

120 Hours to be covered in either 2 months (8 weeks) or 3 months (12 weeks).

Option 1

Type: 2 Month Part Time
Weeks: 8
Days/Week: 5
Hours/Day: 3
Total Hours: 120

Option 2

Type: 2 Month Part Time
Weeks: 8
Days/Week: 6
Hours/Day: 2.5
Total Hours: 120

Option 3

Type: 3 Month Part Time
Weeks: 12
Days/Week: 5
Hours/Day: 2
Total Hours: 120