IT Desktop Support

Who is a Desktop Support Technician?


A Desktop Support Technician is the one who:

1. Configures, maintains the operating systems on desktops and laptops
2. S/He can also migrate or upgrade the existing operating systems on desktops
3. Installation and configuration of operating systems on bulk PCs using system imaging tools


Why take admission?


A desktop support technician can cater to companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing operating system sales and support.

The career opportunities for Desktop Support Technician are:


1. Companies/enterprises having an IT infrastructure
2. Companies who are providing operating system sales and support

Syllabus
The Academic Approach of the course focuses on the “work centric” education i.e. begin with work (and not from a book !), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as well as development of the society.

Skills

Installing Windows 7 OS, Installing Ubuntu on a PC, Installing Windows server 2008 R2, Creating Virtual OS Environment, Creating Windows 7 Virtual Operating System, Managing Devices and Drivers in an OS, Configuring backups in Windows 7, Capturing Disk Image -Backup, Capturing Disk Image -Restore, Configuring Regional Language Settings

Tools

Operating system installation utilities, Virtual Operating systems, Hard disk analyzing tools, Remote desktop software, Disk partitioning tools, Windows users and file management, Regional language typing tools

Detailed Syllabus:

  • Types of Operating Systems
  • Installing Windows 7 OS
  • Installing Ubuntu on a PC
  • Installing Windows server 2008 R2
  • Operating Systems
  • Creating Virtual OS Environment
  • Creating Windows 7 Virtual Operating System
  • Creating Ubuntu Virtual Operating System
  • Configuring Virtual Operating System Environment
  • Configuring Windows 7 Virtual Machine
  • Using electa Screen Recorder and Format Factory
  • Configuring Ubuntu Virtual Machine
  • Creating ISO File from a Data CD or DVD
  • Virtualization
  • Users in Linux
  • Users in Windows
  • Creating Users and Groups in Linux
  • Creating Users and groups in Windows
  • Managing Users and Groups in OS
  • File System in Linux
  • File System in Windows
  • Assigning File Permissions in Linux
  • Combining Shared Folder and NTFS Permissions in Windows
  • Files and Folders Permissions in Windows
  • File System in OS
  • Partitioning a Hard Disk
  • Managing Devices and Drivers in an OS
  • Configuring backups in Windows 7
  • Capturing Disk Image -Backup
  • Capturing Disk Image -Restore
  • Configuring Backups in Windows 7
  • Configuring Backups
  • Configuring Regional Language Settings
  • Configuring Remote Desktop Settings
  • Enabling Regional language settings
  • Installing Google Input Tool for Hindi Typing
  • Enabling Remote Desktop Settings
  • Configuring Disk Analyzing tool
  • Configuring Performance Tuning Tool for a PC
  • Migrating to Windows7
  • Performance settings in Windows7
  • Problem steps recorder
  • Remote Assistance
  • Securing Browser in Windows7
  • Updating Windows7
  • Duration
    120 Hours to be covered in either 2 months (8 weeks) or 3 months (12 weeks).

    Type: 2 Month Part Time
    Weeks: 8
    Days per Week: 6
    Hours per Day: 3
    Total Hours: 120

    Option 1

    Type: 2 Month Part Time
    Weeks: 8
    Days per Week: 6
    Hours per Day: 2.5
    Total Hours: 120

    Option 2

    Type: 3 Month Part Time
    Weeks: 12
    Days per Week: 5
    Hours per Day: 2
    Total Hours: 120

    Option 3

    Medium

    • The medium of instruction is English.
    • Study material not available.

    Eligibility

    • MS-CIT passed preferred. 
    • Should preferably be a 10th/12th Std. passed student. (Not compulsory)